Delete your Kanumi account

Last updated 13 October 2026

You can have your Kanumi account and its data deleted at any time. You do not need to be signed in to read this page or to make the request.

The quickest way: in the app

Open Me → Delete account. Your account is deactivated and you are signed out immediately. If you sign in again within 14 days the deletion is cancelled; after that your data is erased automatically.

If you can no longer sign in

Send an email from the address on your Kanumi account to:

support@hsiangya.com

Subject: Delete my Kanumi account. Nothing else is needed — sending from the account address is how we confirm the request is really yours.

If you can no longer use that address, write from any address and tell us the account address. We will ask you for something that proves the account is yours before we delete anything — otherwise anyone could delete someone else's account.

What happens next

We confirm the request came from the account holder.
The account is closed and your data is removed. We aim to complete this within 30 days, and normally much sooner.
We email you when it is done.

What gets deleted

Your account and email address
Your password hash and every sign-in session
Your nickname and profile picture
Your learning history and review schedule
The scenarios you typed and the sentences generated and saved for you
Your Google sign-in link, if you used one

What is kept, and why

Data	Kept	Why
Email delivery logs	Until they reach 90 days old, then deleted automatically	They record that a message was sent and whether it arrived. They age out on their own schedule.
Suppression list entry (only if your address previously bounced or reported spam)	Kept	So we do not start mailing an address again that we were told to stop mailing. Ask us and we will remove it.

Nothing kept is used to build a profile of you, and none of it is used for marketing. The full picture is in the Privacy Policy.

Deletion is permanent. Your learning history and saved sentences cannot be restored afterwards. If you only want to stop receiving email from Kanumi, deleting the account does that too — we send no marketing email, so there is nothing else to unsubscribe from.